Questions and answers
The things guests ask us most often.
How do I book an experience?
Open the experience, pick a date and the number of guests, and leave your name and contact details. You get a booking code on screen straight away.
When is my booking confirmed?
Some experiences are confirmed straight away when places are free. Others are confirmed by the host personally, usually within 24 hours; they or our team will call or email you. The experience page says which it is.
How do I pay?
Bookings are paid by bank transfer or in cash, as agreed when your booking is confirmed. Shop orders are paid by bank transfer, with the order code as the payment description, or in cash when you collect them in Lazarat. Everything is paid in lek; the euro amounts are only a guide.
Will I get a confirmation email?
No, we don't send emails. Keep the booking or order code shown on screen; the host or our team contacts you by phone or email.
Can I bring a group, a school or a company?
Yes. Ask for an offer on the Travel partners page and we'll reply within two working days with a programme and prices.
What if I need to cancel or change the date?
Tell us as early as you can and we'll try to move your booking. If the host has to cancel, you get another date or a full refund.
How do I get to Lazarat?
Lazarat is a village a few minutes' drive from Gjirokastër. Each experience page shows the meeting point, and the host can help with directions when they confirm.
Can you cater for allergies or accessibility needs?
Tell us in the special requests box when you book. Each experience page also has a section on accessibility.
Do you deliver shop orders abroad?
Orders are delivered within Albania in 2–4 working days once ready, and international shipping is quoted at checkout. You can also collect your order in Lazarat.